CANDY Service Center

Candy Service Center Safety Policy

At Candy Service Center Dubai, the safety of our customers, technicians, and employees is our top priority. We are committed to providing a safe work environment and exceptional service while adhering to the following safety policies:

Customer Safety:

• Qualified Technicians: Our service is provided by highly trained and certified technicians who prioritize safety throughout the repair process.
• Pre-Service Communication: We will discuss the repair process with you beforehand, including any potential safety hazards associated with the specific appliance and repair.
• Work Area Preparation: Our technicians will take steps to protect your home environment during the repair, such as using floor coverings to minimize mess.
• Safety Precautions: Our technicians will wear appropriate personal protective equipment (PPE) and follow safety protocols while working on your appliances.
• Electrical Safety: We emphasize electrical safety and will ensure proper power disconnection before any repairs begin.
• Gas Appliance Safety: Our certified technicians are trained in the safe handling of gas appliances and will follow all recommended safety procedures.
• Clear Communication: Our technicians will answer any questions you may have about the repair process or safety concerns, and will keep you informed throughout the service call.

Technician Safety:

• Training and Certification: All our technicians undergo rigorous training in appliance repair procedures and safety protocols.
• Personal Protective Equipment (PPE): We provide our technicians with the necessary PPE to ensure their safety during service calls, including gloves, safety glasses, and footwear.
• Safe Work Practices: Our technicians are trained in safe work practices specific to each appliance type and repair scenario.
• Regular Safety Reviews: We conduct regular safety reviews to ensure our technicians are up-to-date on the latest safety protocols and best practices.
• Incident Reporting: We have a system in place for reporting any safety incidents or near misses. This allows us to investigate and implement corrective actions to prevent future occurrences.

General Safety:

• Safe Working Environment: We maintain a safe working environment for our technicians and employees at our service center.
• Compliance with Regulations: We adhere to all relevant safety regulations and industry standards.
• Continuous Improvement: We are committed to continuously improving our safety policies and procedures to ensure the well-being of everyone involved.

Your Role in Safety:

• Appliance Use: Please ensure you are using your Candy appliances according to the manufacturer’s instructions.
• Safety Concerns: If you have any safety concerns about your appliance before or during a service call, do not hesitate to communicate them to our technicians.
• Work Area Preparation: If possible, please clear the area around the appliance to be serviced to allow our technicians ample workspace and minimize trip hazards.

Candy Service Center Dubai is dedicated to providing exceptional service with safety at the forefront of everything we do. If you have any questions or concerns about our safety policies, please don’t hesitate to contact us at +971 58 803 6705. We are here to help!